Shipping & returns

Shipping within Germany and the EU is free of charge.
For international shipping:
Outside of the EU: € 27,00

Orders from outside the EU are subject to additional taxes, customs duties or other charges imposed by country of destination. Delivery time by DHL usually takes 2-3 business days within Germany and 4-6 business days within the EU.

Returns

If you are returning an item, please contact info@courtesyfashion.com by including your order number and the reason for return. COURTESY will accept your return within 14 days of receiving your order. Please make sure the ordered items are unworn, unwashed and in the original packaging including all tags and flyers. Damaged or used items will not be refunded. If you follow our guidelines we do guarantee a refund within 14 days. Return shipping costs are the responsibility of the customer.

Exchange

If you are exchanging an item, please contact info@courtesyfashion.com by providing your order number and the reason for the exchange. COURTESY will accept an exchange within 14 days of receiving your order. Please make sure the ordered items are unworn, unwashed and provided in the original packaging by including all tags and flyers. Damaged or used items will not be accepted for exchange. Please understand returned shipping is at the customer’s expense, however we will send a new item free of charge, of course.